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But when people think of customer service it is easy to imagine the kind of department which many large businesses end up creating, with rows and rows of telephone operators who have a sketchy understanding of the business, trying to pacify customers as quickly as possible. For most small business set-ups, this scenario will not occur Womens Jarrad Davis Jersey , and this in part provides you with an advantage. The advantage which small businesses have over their larger counterparts is the personal, more direct and more responsive nature of their customer services.

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However, while this is all well and good it misses an important aspect, and that is what happens to the customer service as the business starts to grow. At some point, it is possible, perhaps even probable, that the business will take off and begin to grow at a fantastic rate. What happens to your consumer service then? Typically Womens Marvin Jones Jr Jersey , one of two things happens. Either you hold the business back in order to make sure you can still deal with existing customers in a satisfactory way, or you end up shelving some queries for too long, and providing customers with a level of service which deteriorates rapidly.

Neither of these outcomes is good, and so this is why it is important to think big from the very start. If you have a customer service facility or system which can be expanded to grow with your business then you will be able to provide a level of service which grows with you, rather than either restricting you, or being left to fall by the wayside as you outgrow your existing strategies.

So what kind of service or facility can grow organically with your business? There are several options Womens Barry Sanders Jersey , and depending on the nature of your business, you may choose a combination of solutions. For example, you may find in the early days that a number of your customers are asking the same things. Typing out individual answers can often be very time consuming and is an inefficient way of handling this kind of inquiry. As far as possible, you should limit your responses to customers to those which actually require a personal, customized response.

Frequently asked questions should be dealt with separately, and building up a frequently asked questions section can be extremely handy. To begin with Austin Bryant Jersey , you might simply use this as a resource for you to use, copying and pasting answers and responses from a central database of responses you have provided to questions previously. As you are asked more questions and create more responses these can be filed away and the frequently asked questions database grows with you. Simply copying and pasting these answers will save you time in the early days, whilst still allowing you time to personalise them should you wish.

However, as your business grows you can then provide this database to customers for them to search themselves. Many businesses have an auto responder email set up so that if a customer submits a query they quickly receive a reply suggesting a quick search through your frequently asked questions section may help, and that if it doesn't they should reply with their query. Be careful with this kind of solution,